For businesses using Human Resource Information Systems (HRIS) like Paycom, Paycor, and Paylocity, having efficient, reliable support is essential to maintaining smooth operations.
While these platforms offer robust built-in customer service, it can sometimes be challenging for organizations to receive personalized, timely assistance that aligns with their unique business needs. Standard support is often geared toward resolving immediate issues, which may not always account for the broader, long-term goals of your HR department or company.
Below we explore how certified, independent HRIS consultants provide a flexible and cost-effective alternative to help companies maximize their investment in Paycom, Paycor, and Paylocity. Independent consultants offer personalized, in-depth expertise and continuity that goes beyond troubleshooting, ensuring your system aligns perfectly with your business objectives.
Considerations When Relying on Provider-Based Support
When businesses depend solely on the support offered by Paycom, Paycor, or Paylocity, there are several factors to consider:
Response Times: While provider-based support is designed to assist customers, response times can vary. Businesses may experience delays, leading to extended wait times for assistance when immediate solutions are needed.
Support Consistency: With each interaction involving a new support representative, there can be a lack of continuity in addressing issues. This can lead to repeated explanations of the same situation, as there is often no established knowledge base regarding the company’s specific requirements or the history of previous issues.
Personalization: While support teams aim to address customer inquiries effectively, they may have limited capacity to fully grasp the unique business objectives and processes of each organization. This can sometimes result in solutions that are more generic rather than tailored to fit the company's specific needs.
These considerations highlight the potential for a more personalized approach to HRIS support, which is where independent consultants can provide valuable assistance.
The Benefits of Independent HRIS Consultants
Hiring an independent consultant who is certified in Paycom, Paycor, or Paylocity provides several advantages over relying solely on platform support:
Tailored Support to Meet Your Business Needs: Independent consultants take the time to understand your business objectives, internal processes, and how you aim to use your HRIS. Unlike platform support agents who often focus on quick fixes, consultants provide solutions that are deeply aligned with your long-term goals. They also offer continuity by being your dedicated resource throughout the support process, developing an in-depth understanding of your business over time.
On-Demand Expertise: Consultants are available as needed, meaning you can hire them for specific tasks and projects. Whether it’s troubleshooting an issue, resolving a configuration problem, or managing a software update, an independent consultant is there to address your specific needs when you need them. There’s no waiting on hold or re-explaining problems to different agents.
Cost-Effective Flexibility: Independent consultants are cost-effective because they charge by the hour and can adjust their availability based on your needs. You may need more support during a project phase but can scale back to occasional maintenance once that phase is complete. This flexible approach allows businesses to control costs while ensuring expert guidance is always available when needed.
Deep Expertise and Certification: Many independent consultants have prior experience working directly for Paycom, Paycor, or Paylocity, giving them insider knowledge of how these platforms operate. Certified experts, they understand the systems inside and out, allowing them to diagnose and resolve problems efficiently while also providing advanced strategies for optimizing the platform.
Common Support Needs for Paycom, Paycor, and Paylocity Customers
While every business’s needs are unique, there are several common areas where HRIS users typically require support. These include:
System Configuration and Customization: Independent consultants help fine-tune your system to align with your specific workflows and processes. Whether it’s configuring payroll systems, customizing employee portals, or creating specific reports, an expert consultant ensures your platform is set up to meet your company’s exact needs.
Troubleshooting and Issue Resolution: When issues arise, having a dedicated expert to quickly identify and fix the problem is invaluable. Independent consultants can resolve system glitches, integration problems, or performance issues without the long wait times associated with standard customer support.
Employee Training and Support: As your team begins using Paycom, Paycor, or Paylocity, an independent consultant can offer personalized training to ensure employees know how to use the system effectively. Ongoing support ensures that your team is equipped to handle day-to-day system use, reducing the need for frequent support requests.
Larger Projects: Moving Beyond Support
In addition to addressing immediate support needs, independent consultants are also invaluable for larger HRIS projects. They can help businesses optimize their HRIS platforms to ensure the system is running at peak performance. Some of the larger projects consultants can assist with include:
System Optimization: Many businesses use only a fraction of their HRIS platform’s potential. Independent consultants can analyze how your organization is using Paycom, Paycor, or Paylocity and identify ways to optimize its performance. This can include setting up automated processes, improving reporting accuracy, or implementing new features that improve efficiency.
System Integration: Consultants can help integrate your HRIS with other software platforms, such as payroll systems, time-tracking tools, and ERP systems. Effective integration ensures that your HR data is synchronized across platforms, minimizing errors and improving operational efficiency.
New Feature Implementation: As Paycom, Paycor, and Paylocity release new features, an independent consultant can help you determine which features will benefit your business and ensure they’re properly implemented.
Conclusion: Unlock the Full Potential of Your HRIS with a Certified Consultant
Whether you need help with day-to-day system maintenance, troubleshooting, or larger optimization projects, independent HRIS consultants provide cost-effective, flexible, and tailored support.
At ROCKCREST, we specialize in connecting businesses with certified experts in Paycom, Paycor, and Paylocity. Our consultants can help you resolve system issues, optimize your platform, and ensure you’re getting the most out of your HRIS.
Ready to enhance your HRIS experience? Contact us today to discuss how we can match you with a certified consultant who understands your business and is ready to help you achieve your HR goals.