HOTELS & HOSPITALITY
With deep experience in the hospitality sector, ROCKCREST provides HRIS consultants skilled in addressing the unique HR challenges faced by hotels, restaurant groups, and other hospitality businesses. Our consultants understand the complexities of managing high employee turnover, seasonal hiring, and diverse scheduling needs essential to smooth operations in fast-paced environments.
Our HRIS consultants tackle key hospitality challenges like automating payroll for hourly and salaried roles, managing shift differentials, and ensuring compliance with labor laws across locations. By implementing efficient HRIS systems, we help hospitality businesses streamline workforce planning, optimize scheduling, and improve employee onboarding processes, enabling HR teams to focus on delivering exceptional guest experiences.
CASE STUDIES
Below are examples of hotels, restaurant chains, and hospitality organizations we’ve partnered with and the solutions our consultants have successfully designed and implemented.
Docebo Optimization
Front Burner Brands, a food and beverage company with ~2,000 employees, partnered with ROCKCREST to optimize their Docebo LMS. Our consultant resolved system issues, streamlined employee reviews, and enhanced document-sharing capabilities. We integrated Docebo with mobile apps, physical training manuals, and QR codes to improve accessibility. Additionally, ROCKCREST provided tailored training and developed a comprehensive training manual, ensuring restaurant staff, managers, and corporate employees could maximize the platform for effective learning and development.
UKG Pro & Dimensions Implementation
Veggie Grill, a fast-food chain with 700 employees across 34 locations, turned to ROCKCREST for urgent support to finalize their UKG Pro and Dimensions implementation. Facing delays and configuration issues, our UKG Pro consultant worked to complete the setup for Core HCM, Payroll, Benefits, Recruiting, Onboarding, LMS, and Performance Management. Meanwhile, our UKG Dimensions consultant resolved complex shift configurations for multi-location scheduling and tested accruals and leave policies. ROCKCREST’s expertise helped Veggie Grill achieve a timely, effective go-live.
ADP Recruiting Manager Optimization
Extended Stay America, operating hotels across North America with 7,000+ employees, sought ROCKCREST’s expertise to optimize their ADP Recruiting Manager (RM) system. Our consultant collaborated with Talent Acquisition teams, resolving system issues and responding to user requests. We assessed the RM environment, implemented best practice improvements, and aligned enhancements with the broader ADP Vantage setup. Starting with 10 hours of support weekly, ROCKCREST provided scalable, targeted solutions to streamline recruiting operations and enhance system efficiency.
Paylocity Assessment & Optimization
Waggles Pet Resort, with approximately 30 employees, engaged ROCKCREST for a comprehensive assessment of their Paylocity suite. Our consultant tackled key issues, including configuring PTO, tracking personal and sick days, and setting up employee lifecycle tracking within Performance Management. By providing tailored training and hands-on support across HR, Payroll, Benefits, Scheduling, and Learning Management, ROCKCREST empowered Waggles with streamlined processes and consistent expertise, ensuring they could maximize Paylocity's functionalities for smooth operations.
UKG Pro Optimization & Support
PCH Hotels & Resorts, with 1,700+ employees, engaged ROCKCREST to maximize their UKG Pro system, which had been underutilized since its 2016 implementation. Our consultant conducted a comprehensive system assessment, offering actionable recommendations to enhance BI capabilities, advanced reporting, and analytics dashboards. We streamlined processes within Recruiting, Onboarding, and Talent Management, going beyond basic job descriptions. Additionally, ROCKCREST provided guidance on Payroll, Benefits, and Performance Management, setting up PCH for an efficient migration to UKG Dimensions later in the year.
ADP Vantage & eTime Support
Starr Restaurants, a prominent restaurant group with over 4,000 employees, turned to ROCKCREST for interim HRIS support following their HRIS Manager's departure. Our consultants, focusing on ADP Vantage and ADP eTime, tackled key issues around process simplification, automation, compliance, and reporting. The eTime specialist addressed PTO, sick time, and accruals for hourly staff, while the Vantage consultant optimized HCM, Payroll, Benefits, Performance, Recruiting, and Onboarding modules. ROCKCREST’s expertise provided seamless operational support and valuable improvements during the transition.
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