HRIS SUPPORT & MAINTENANCE SERVICES
Our consultants offer comprehensive post-implementation support to ensure your HRIS continues to operate at peak performance. Once the system is live, our team remains available to troubleshoot any issues, quickly resolving technical problems and minimizing disruptions to your HR operations. Whether you encounter system bugs, integration challenges, or configuration errors, our consultants provide timely solutions that keep your HR processes running smoothly. Our proactive approach to support ensures that your HRIS remains a reliable tool for managing your workforce, giving your HR team confidence in the system's performance.
As your organization evolves, so do your HR needs, and ROCKCREST’s consultants are here to ensure your HRIS keeps pace. We manage system updates and upgrades, ensuring new features and functionality are implemented seamlessly without disrupting ongoing operations. Our consultants stay on top of the latest HRIS advancements, helping you integrate new capabilities such as advanced analytics, enhanced employee self-service, or improved compliance tools. By handling these updates and ensuring the system is optimized with the latest technology, we ensure your HRIS continues to provide value and support the changing needs of your organization over time.
CASE STUDIES
Below are some examples of customers we have successfully partnered with to deliver effective HRIS support and maintenance service after implementing a new HRIS.
UKG Pro Support
Enviva, a global energy company with 550+ employees, partnered with ROCKCREST to address longstanding issues following a rushed UKG implementation. Our consultant conducted a thorough system diagnosis, reconfigured modules to resolve functionality gaps, and successfully implemented the Performance Management and Compensation modules. ROCKCREST’s expertise ensured that Enviva maximized the potential of UKG, enhancing HR operations and enabling the company to meet its strategic workforce goals efficiently.
Paycor Support
Payactiv, a small financial services company with approximately 70 employees, partnered with ROCKCREST to optimize their Paycor system beyond payroll. With a department of one, their HR lead lacked time to implement additional modules. Our consultant stepped in to organize and upload critical documents, set up mandatory testing and performance reviews, and manage multiple projects across Paycor’s modules. ROCKCREST’s hands-on support ensured smooth implementation, enabling the HR lead to focus on operations while maximizing Paycor’s capabilities.
Paycor Support
The Legal Aid Society of Cleveland engaged ROCKCREST to optimize their Paycor system, implemented in 2020 but not meeting their needs. While Recruiting and Benefits modules functioned well, the organization required advisory and configuration support for all other modules. ROCKCREST assessed their setup, provided expert guidance, and reconfigured key areas to improve functionality and efficiency. By delivering the support Paycor could not, we enabled Legal Aid to maximize the platform's potential and streamline their operations.
Paylocity Assessment & Support
Ascendum Machinery, a 320-employee machinery manufacturing company, partnered with ROCKCREST to optimize their Paylocity system after a suboptimal implementation. Our consultant conducted a full system assessment, resolving issues across Payroll, Benefits, Recruiting, and other modules while providing best practice recommendations. We also reconfigured workflows, corrected coding issues, and streamlined processes across Time and Labor, Expenses, and Compensation. ROCKCREST’s expertise enabled Ascendum to fully utilize Paylocity, improving efficiency and enhancing overall HR functionality.
Paycor Support
Prime Residential, managing over 19,000 multifamily apartments, engaged ROCKCREST to optimize their Paycor system for their 550-employee operation. With a knowledge gap due to HR turnover, they faced challenges in Time & Attendance (T&A), particularly compliance with West Coast labor laws. ROCKCREST provided hands-on support to address T&A issues, ensuring proper overtime calculations and preventing manager overrides. By streamlining processes across payroll, benefits, and learning management, we enabled Prime Residential to maximize Paycor’s potential efficiently.
Paylocity Support
Integrated Care Partners, a 200-employee healthcare organization, partnered with ROCKCREST to address critical issues in their Paylocity system after two years of use. Our consultant resolved multi-state EIN discrepancies, optimized permissions, and improved EIN and compensation reporting capabilities. By streamlining these areas, ROCKCREST not only addressed immediate needs but also provided strategic recommendations for broader system improvements, enhancing overall functionality and positioning Integrated Care Partners for efficient, compliant operations.
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