Our ROCKCREST consultant became an essential part of our team from day one. They consistently delivered quick, accurate answers and were always ready to jump in, whether on a call or in a meeting. Their dedication and partnership have been outstanding.
- Diane James, The Legal Aid Society of Cleveland
Your HRIS should deliver lasting value long after go-live. ROCKCREST provides proactive, post-implementation support that keeps your system running at peak performance. Our consultants quickly resolve issues - from bugs and integration challenges to configuration errors - so your HR operations stay uninterrupted.
As your organization evolves, we ensure your HRIS evolves with it. From managing updates and upgrades to integrating new features like analytics, self-service tools, and compliance enhancements, we help you stay ahead. With ROCKCREST, you gain a trusted partner dedicated to keeping your HR technology optimized, reliable, and ready for what’s next.
POST-IMPLEMENTATION SUPPORT
Continuous coverage that keeps your HRIS running at peak performance.
RAPID ISSUE RESOLUTION
Responding to user requests, improving configurations and maintaining integrations, with minimal disruption.
PROACTIVE MONITORING & MAINTENANCE
Monitoring, enhancing, and making best-practice recommendations to drive efficiency.
CASE STUDIES
Below are examples of organizations that rely on ROCKCREST for continuous HRIS support and maintenance to ensure lasting performance and operational excellence.
Paylocity Support
Integrated Care Partners, a 200-employee healthcare organization, partnered with ROCKCREST to address critical issues in their Paylocity system after two years of use. Our consultant resolved multi-state EIN discrepancies, optimized permissions, and improved EIN and compensation reporting capabilities. By streamlining these areas, ROCKCREST not only addressed immediate needs but also provided strategic recommendations for broader system improvements, enhancing overall functionality and positioning Integrated Care Partners for efficient, compliant operations.
ADP Vantage & eTime Support
Starr Restaurants, a prominent restaurant group with over 4,000 employees, turned to ROCKCREST for interim HRIS support following their HRIS Manager's departure. Our consultants, focusing on ADP Vantage and ADP eTime, tackled key issues around process simplification, automation, compliance, and reporting. The eTime specialist addressed PTO, sick time, and accruals for hourly staff, while the Vantage consultant optimized HCM, Payroll, Benefits, Performance, Recruiting, and Onboarding modules. ROCKCREST’s expertise provided seamless operational support and valuable improvements during the transition.
Oracle HCM Cloud
APCO Worldwide enlisted ROCKCREST’s expertise following a challenging migration from UKG Pro to Oracle HCM Cloud. With critical needs in Core HCM, Benefits, Compensation, Talent Management, and Reporting, our consultant provided hands-on support and vital knowledge transfer for APCO's HRIS Analysts. ROCKCREST not only resolved immediate system issues but empowered the team with the skills to manage future challenges independently, ensuring smooth operations and continuity on key HR projects.
RAPID, EXPERT HRIS SUPPORT
FROM ROCKCREST
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