HRIS SUPPORT & MAINTENANCE SERVICES
Our consultants offer comprehensive post-implementation support to ensure your HRIS continues to operate at peak performance. Once the system is live, our team remains available to troubleshoot any issues, quickly resolving technical problems and minimizing disruptions to your HR operations. Whether you encounter system bugs, integration challenges, or configuration errors, our consultants provide timely solutions that keep your HR processes running smoothly. Our proactive approach to support ensures that your HRIS remains a reliable tool for managing your workforce, giving your HR team confidence in the system's performance.
As your organization evolves, so do your HR needs, and ROCKCREST’s consultants are here to ensure your HRIS keeps pace. We manage system updates and upgrades, ensuring new features and functionality are implemented seamlessly without disrupting ongoing operations. Our consultants stay on top of the latest HRIS advancements, helping you integrate new capabilities such as advanced analytics, enhanced employee self-service, or improved compliance tools. By handling these updates and ensuring the system is optimized with the latest technology, we ensure your HRIS continues to provide value and support the changing needs of your organization over time.
CASE STUDIES
Below are some examples of customers we have successfully partnered with to deliver effective project management services when implementing a new HRIS.
SAP SuccessFactors Support
Daiichi Sankyo partnered with ROCKCREST to support their mixed SAP HCM and SuccessFactors environment. With Employee Central still on SAP HCM and all other modules in SuccessFactors, our onsite consultant joined a dedicated three-person team in Basking Ridge, NJ. We provided hands-on functional expertise, resolved system issues, and optimized SuccessFactors modules to ensure seamless integration and support for HR operations, helping Daiichi Sankyo maintain system performance and enhance user experience across their HR platforms.
Absorb LMS Support
G. Greene Construction partnered with ROCKCREST to optimize their Absorb LMS after their lead LMS administrator left, leaving HR and IT managers in need of training and support. Our consultant provided hands-on training, assisted with course creation, and implemented best practices for user and content management. We also optimized system configurations, improved reporting, and provided guidance on integrations with Sage and Bamboo. ROCKCREST’s expertise ensured a smooth transition, enabling the team to fully leverage Absorb LMS.
UKG Pro Support
Enviva, a global energy company with 550+ employees, partnered with ROCKCREST to address longstanding issues following a rushed UKG implementation. Our consultant conducted a thorough system diagnosis, reconfigured modules to resolve functionality gaps, and successfully implemented the Performance Management and Compensation modules. ROCKCREST’s expertise ensured that Enviva maximized the potential of UKG, enhancing HR operations and enabling the company to meet its strategic workforce goals efficiently.
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