Our ROCKCREST consultant became an essential part of our team from day one. They consistently delivered quick, accurate answers and were always ready to jump in, whether on a call or in a meeting. Their dedication and partnership have been outstanding.
- Diane James, The Legal Aid Society of Cleveland
Your HRIS should deliver lasting value long after go-live. ROCKCREST provides proactive, post-implementation support that keeps your system running at peak performance. Our consultants quickly resolve issues - from bugs and integration challenges to configuration errors - so your HR operations stay uninterrupted.
As your organization evolves, we ensure your HRIS evolves with it. From managing updates and upgrades to integrating new features like analytics, self-service tools, and compliance enhancements, we help you stay ahead. With ROCKCREST, you gain a trusted partner dedicated to keeping your HR technology optimized, reliable, and ready for what’s next.
POST-IMPLEMENTATION SUPPORT
Continuous coverage that keeps your HRIS running at peak performance.
RAPID ISSUE RESOLUTION
Responding to user requests, improving configurations and maintaining integrations, with minimal disruption.
PROACTIVE MONITORING & MAINTENANCE
Monitoring, enhancing and making best practice recommendations that drive efficiency.
CASE STUDIES
Below are examples of organizations that rely on ROCKCREST for continuous HRIS support and maintenance to ensure lasting performance and operational excellence.
SAP SuccessFactors Support
Daiichi Sankyo partnered with ROCKCREST to support their mixed SAP HCM and SuccessFactors environment. With Employee Central still on SAP HCM and all other modules in SuccessFactors, our onsite consultant joined a dedicated three-person team in Basking Ridge, NJ. We provided hands-on functional expertise, resolved system issues, and optimized SuccessFactors modules to ensure seamless integration and support for HR operations, helping Daiichi Sankyo maintain system performance and enhance user experience across their HR platforms.
Absorb LMS Support
G. Greene Construction partnered with ROCKCREST to optimize their Absorb LMS after their lead LMS administrator left, leaving HR and IT managers in need of training and support. Our consultant provided hands-on training, assisted with course creation, and implemented best practices for user and content management. We also optimized system configurations, improved reporting, and provided guidance on integrations with Sage and Bamboo. ROCKCREST’s expertise ensured a smooth transition, enabling the team to fully leverage Absorb LMS.
UKG Pro Support
Enviva, a global energy company with 550+ employees, partnered with ROCKCREST to address longstanding issues following a rushed UKG implementation. Our consultant conducted a thorough system diagnosis, reconfigured modules to resolve functionality gaps, and successfully implemented the Performance Management and Compensation modules. ROCKCREST’s expertise ensured that Enviva maximized the potential of UKG, enhancing HR operations and enabling the company to meet its strategic workforce goals efficiently.
RAPID, EXPERT HRIS SUPPORT
FROM ROCKCREST
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