INFOR HCM CONSULTING SERVICES

ROCKCREST provides expert implementation, optimization, and support for Infor’s HR technology platforms, including Infor Human Resources, Infor Global HR (GHR), Infor Talent Management, Infor Payroll and Lawson HR. We help organizations streamline core HR, payroll, talent, and workforce management processes through Infor’s flexible, cloud-based solutions.

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INFOR CERTIFIED CONSULTANTS

Our certified consultants leverage deep system expertise to help clients unlock the full potential of Infor's HCM software suite, driving greater efficiency, adoption, and return on investment.

INFOR GLOBAL HR®

ROCKCREST provides expert implementation, optimization, and support for Infor Global HR (GHR), a flexible, cloud-based core HR platform. We help organizations streamline employee data, position management, compliance workflows, and HR service delivery across complex, multi-entity global environments.

Core GHR Configuration

Setting up foundational structures such as organizational units, work assignments, job codes, position control, and supervisor relationships to support global HR operations.

Employee Record and Action Configuration

Managing the configuration of employee lifecycle events such as hire, rehire, transfer, promotion, and termination actions, including custom action reasons and workflow approvals.

Global and Localized Compliance Configuration

Configuring country-specific settings such as address formats, regulatory codes, data privacy fields, and EEO/OFCCP tracking to ensure local compliance in global environments.

Reporting and Infor BI Integration

Developing operational and compliance reports using Infor BI and Infor Analytics to track workforce metrics, headcount trends, EEO compliance, and HR action histories.

Workforce Structure and Position Management

Implementing and maintaining detailed position management frameworks, including position budgets, requisition controls, and automated position updates aligned with organizational changes.

Eligibility and Group Assignment Rules

Creating eligibility rules and population groups for assigning compensation, benefits, security roles, or regulatory reporting across business units or geographic regions.

Workflow and Approval Setup

Designing and implementing Configurable Workflow (CWF) processes for HR transactions, ensuring structured approvals, audit trails, and role-based visibility throughout the employee lifecycle.

Integration with Infor Talent and Payroll Systems

Building and maintaining integrations between GHR and Infor Talent Management, Lawson Payroll, or other third-party systems for seamless data flow and reduced administrative redundancy.

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INFOR HUMAN RESOURCES®

ROCKCREST delivers expert implementation, optimization, and support for Infor Human Resources, a comprehensive cloud-based solution for managing core HR, talent, and workforce operations. We help organizations configure organizational structures, automate HR processes, and ensure compliance across global and industry-specific environments.

Organizational and Position Structure Configuration

Designing and configuring the organizational hierarchy, positions, supervisor structures, and work assignments to support accurate reporting, budgeting, and position control.

Configurable Workflow (CWF) Setup

Implementing Configurable Workflow to automate HR actions, routing approvals and notifications to appropriate stakeholders while ensuring audit readiness and efficiency.

HR Compliance and Regulatory Configuration

Configuring support for EEO, ACA, OFCCP, and GDPR compliance, including required fields, reporting formats, and consent management tailored to regulatory needs across multiple geographies.

Security Role and Access Control Configuration

Setting up role-based security models to control access to employee records, HR functions, and sensitive data based on organizational role, location, or job level.

Employee Lifecycle Management

Setting up and maintaining processes for employee lifecycle events such as hiring, rehires, transfers, promotions, terminations, and retirements, including supporting workflows and documentation.

Eligibility Rules and Group Assignments

Creating and managing eligibility groups for compensation, benefits, training, and compliance-related configurations using job, position, location, or demographic data.

Infor HR Reporting and Analytics

Building custom reports and dashboards using Infor Birst or Reporting Services to monitor workforce trends, HR activity tracking, diversity metrics, and headcount analysis.

Data Conversion and Mass Uploads

Using tools like the Infor Spreadsheet Designer or Data Load Utility (DTT) to migrate or update large volumes of HR data during implementation, restructuring, or mergers/acquisitions.

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INFOR PAYROLL®

ROCKCREST provides expert implementation, optimization, and support for Infor Payroll, a robust, cloud-based payroll solution within Infor’s Human Capital Management suite. We help organizations ensure accurate payroll processing, tax compliance, retro calculations, and seamless integration with Infor HR and financial systems.

Payroll Cycle Configuration

Setting up regular, off-cycle, and adjustment payroll cycles, including calendar definitions, pay periods, and processing groups tailored to organizational and regional needs.

Tax Configuration and Compliance

Managing federal, state, and local tax setups, including tax authorities, reciprocity rules, and updates via integration with tax engines such as BSI TaxFactory or Vertex.

Payroll-to-GL and Financial System Integration

Configuring integration between Infor Payroll and Infor Financials (CloudSuite Financials or Lawson), ensuring payroll costs are correctly allocated to the general ledger.

Pay Statement and Year-End Form Generation

Customizing employee pay statements, direct deposit slips, and generating compliant year-end tax forms (e.g., W-2s, 1099s, T4s) for both electronic and print distribution.

Earnings, Deductions, and Pay Code Setup

Configuring complex pay elements such as base pay, bonuses, shift differentials, retroactive earnings, pre-tax/post-tax deductions, and garnishments specific to Infor Payroll.

Retroactive Pay Processing

Implementing retro pay logic to account for backdated job or compensation changes, ensuring retroactive amounts are calculated and paid accurately in subsequent payroll runs.

Payroll Validation and Pre-Audit Setup

Building pre-payroll validation reports and configuring reconciliation steps to catch missing hours, invalid deductions, or tax discrepancies before payroll is finalized.

Payroll Reporting and Compliance Audits

Developing compliance reports and payroll analytics using Infor Reporting Services, helping organizations monitor payroll liabilities, audit trails, wage summaries, and tax filings.

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INFOR TALENT MANAGEMENT®

ROCKCREST provides expert implementation, optimization, and support for Infor Talent Management, a suite of cloud-based tools for recruiting, performance, succession, and development. We help organizations align talent strategies with business goals through configurable workflows, competency models, and analytics-driven decision-making.

Performance Management Configuration

Setting up performance review templates, evaluation forms, rating scales, and workflows to manage employee appraisals, mid-year check-ins, and goal alignment across departments.

Goal Management and Alignment Setup

Configuring goal libraries, cascading goal structures, and alignment tools that link individual and team goals to broader organizational objectives for performance tracking and accountability.

Succession Planning and Talent Pool Management

Establishing succession plans and talent pools to identify high-potential employees, track readiness levels, and manage leadership pipelines with role-based visibility and risk assessments.

Competency and Skill Profile Configuration

Defining and maintaining competency models, job-specific skills, and proficiency levels used for performance evaluations, career development planning, and gap analysis.

Development Planning and Career Pathing

Setting up development plans, learning objectives, and career pathing tools that support employee growth, internal mobility, and long-term retention strategies within Infor Talent Management.

Recruiting and Requisition Workflow Management

Configuring requisition templates, job posting rules, applicant tracking workflows, and approval chains to streamline the hiring process and improve time-to-fill metrics.

Reporting and Talent Analytics

Creating dashboards and reports using Infor Talent Analytics to monitor performance distribution, talent pool health, succession coverage, and goal completion rates.

Security and Role-Based Access Configuration

Managing role-based security profiles to ensure appropriate access levels for recruiters, managers, HR partners, and leadership across the Talent Management modules.

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INFOR WORKFORCE MANAGEMENT (WFM)®

ROCKCREST provides expert implementation, optimization, and support for Infor Workforce Management (WFM), a robust solution for time tracking, scheduling, absence management, and labor compliance. We help organizations improve productivity, control labor costs, and ensure compliance through advanced automation and real-time insights.

Time and Attendance Configuration

Setting up time collection rules, punch validations, grace periods, rounding logic, and time approval workflows to ensure accurate and compliant time tracking across various employee groups.

Compliance Rule Configuration

Building labor compliance rules for meal and rest breaks, maximum hours, and predictive scheduling regulations to meet federal, state, and union requirements.

Clock Device and Mobile Integration

Deploying and integrating physical time clocks and mobile apps for real-time punch-in/out, self-service, and geo-fenced tracking to support a mobile or distributed workforce.

Labor Forecasting and Scheduling Setup

Implementing advanced scheduling features including demand-based forecasting, shift templates, availability rules, and coverage requirements to improve labor efficiency and reduce overtime.

Absence and Leave Management

Configuring leave types, accrual rules, eligibility criteria, and approvals for paid and unpaid leave, ensuring integration with payroll and legal compliance.

Job and Labor Costing Configuration

Setting up labor allocation and job costing rules to distribute employee time across departments, projects, grants, or cost centers for accurate financial tracking and reporting.

Analytics and Workforce Reporting

Developing custom dashboards and reports for managers and HR to monitor time trends, attendance issues, schedule adherence, and labor cost metrics using Infor analytics tools.

Integration with Payroll and HR Systems

Building and maintaining interfaces between Infor WFM and external payroll, ERP, and HRIS platforms to automate data flow for time, attendance, and employee schedules.

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INFOR BENEFITS®

ROCKCREST offers expert implementation, optimization, and support for Infor Benefits, a flexible, cloud-based solution for managing employee benefit plans. We help organizations configure eligibility rules, automate enrollment processes, and ensure compliance with ACA, COBRA, and other regulatory requirements.

Benefits Plan Configuration

Setting up and maintaining medical, dental, vision, life, disability, and retirement plans, including coverage levels, premium rates, employer contributions, and dependent options.

Open Enrollment and Life Event Configuration

Implementing and managing annual open enrollment workflows, life event triggers (e.g., marriage, birth), and associated approval processes to ensure smooth transitions and accurate plan changes.

COBRA Administration Support

Configuring COBRA eligibility, notifications, and coverage continuation tracking for terminated employees and other qualifying life events in compliance with federal regulations.

Eligibility Rule Setup

Defining eligibility groups and rules based on employee classification, job, location, or union status to ensure the right employees are offered the appropriate benefits plans.

ACA Compliance Configuration

Setting up Affordable Care Act (ACA) tracking and reporting within Infor Benefits, including measurement periods, safe harbor codes, 1095-C form generation, and audit readiness.

Integration with Payroll and Carriers

Building interfaces to payroll systems for benefit deductions and creating EDI files for automated data feeds to insurance carriers, retirement vendors, and third-party administrators.

Employee Self-Service Enablement

Customizing and enabling self-service enrollment portals for employees to make elections, update dependents, and view benefit summaries with role-based access and guided workflows.

Benefits Reporting and Analytics

Developing custom reports and dashboards for tracking enrollment data, participation rates, cost analysis, and compliance metrics using Infor Reporting Services or embedded analytics tools.

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INFOR LEARNING MANAGEMENT SYSTEM (LMS)®

ROCKCREST provides expert implementation, optimization, and support for the Infor Learning Management System (LMS), a scalable, cloud-based platform for enterprise learning. We help organizations manage compliance training, certifications, instructor-led courses, and eLearning content to drive workforce development and engagement.

LMS Configuration and Setup

Configuring the core LMS structure, including learning roles, learning plans, categories, curricula, and course templates to support organizational training and compliance needs.

Instructor-Led and Virtual Training Setup

Configuring instructor-led training (ILT) sessions, event scheduling, registration workflows, classroom setup, and integration with virtual platforms like Webex, Zoom, or Microsoft Teams.

Content Integration and SCORM Uploads

Uploading, testing, and managing SCORM, AICC, and xAPI-compliant eLearning content, ensuring compatibility with Infor LMS tracking and reporting features.

Certification and Compliance Program Management

Building certification tracks with automatic renewal rules, expiration tracking, and alerts to ensure that learners maintain compliance for regulated industries and internal policy requirements.

Learning Plan Assignment Automation

Creating automated learning assignments based on job roles, departments, or compliance groups, using eligibility rules and dynamic enrollment triggers to streamline training delivery.

Learner and Manager Self-Service Configuration

Customizing the learner and manager dashboards to allow for training requests, tracking progress, accessing transcripts, and managing team development activities.

Reporting and Learning Analytics

Developing custom reports and dashboards using Infor Reporting Services or embedded analytics to track course completions, learning hours, certification status, and program effectiveness.

Integration with Infor HR and Talent Modules

Enabling data integration between Infor LMS and other HCM modules (e.g., Infor Talent Management or Global HR) to sync learner data, job roles, and performance metrics.

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INFOR WFM TIME & ATTENDANCE®

ROCKCREST provides expert implementation, optimization, and support for Infor WFM Time & Attendance, a powerful solution for automating time tracking, attendance validation, and labor compliance. We help organizations configure time rules, approval workflows, and real-time validations to ensure accurate payroll and workforce accountability.

Time Collection Rule Configuration

Setting up and customizing time collection rules for clock-in/out, start and end shifts, meal/break periods, and rounding rules to capture accurate time entries.

Accruals and Balances Management

Configuring accrual rules for vacation, sick, personal, and other leave types, including accrual frequency, carryover, and cap policies tied directly to employee records.

Approval Workflow Design

Creating multi-level approval workflows for timecard submission, edits, and approvals by supervisors and payroll, reducing manual intervention and increasing compliance.

Timecard Validation and Pre-Payroll Audits

Automating timecard validation checks and producing audit-ready reports for pre-payroll review to catch discrepancies before payroll processing.

Attendance Policy Setup

Defining and enforcing attendance policies such as tardiness thresholds, early/late punches, no-shows, and infractions, including integration with discipline tracking where applicable.

Exception and Rule Violation Handling

Implementing exception management tools and alerting rules for missed punches, early/late entries, or unapproved time, ensuring these violations are flagged for correction and approval.

Time Device and Mobile App Integration

Deploying and integrating physical time clocks and mobile apps with geofencing, real-time sync, and biometric or badge verification for streamlined employee time capture.

Time and Attendance Reporting and Dashboards

Developing reports and dashboards to monitor attendance trends, compliance violations, overtime triggers, and workforce productivity using Infor’s built-in analytics tools.

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INFOR WORKFORCE SCHEDULING®

ROCKCREST delivers expert implementation, optimization, and support for Infor Workforce Scheduling, a dynamic solution for building efficient, demand-driven employee schedules. We help organizations configure shift patterns, staffing requirements, skill-based assignments, and labor compliance rules to reduce costs and improve coverage.

Schedule Template and Pattern Configuration

Creating schedule templates and recurring shift patterns for full-time, part-time, and rotating staff to ensure consistent and efficient coverage across departments or locations.

Skill-Based and Role-Based Scheduling

Implementing scheduling logic that assigns employees to shifts based on certifications, skills, or role requirements, ensuring the right personnel are placed in the right positions.

Automated Schedule Generation and Optimization

Deploying automation tools to auto-generate optimal schedules that balance employee preferences, compliance requirements, and operational needs, reducing manual planning effort.

Labor Compliance and Fatigue Rule Configuration

Setting up rules for maximum hours, rest periods, and break requirements in alignment with union contracts, labor laws, or internal policies to mitigate fatigue and compliance risks.

Demand-Based Scheduling Setup

Configuring demand forecasting models and staffing requirements based on workload drivers such as sales volume, foot traffic, or patient census to optimize labor alignment.

Availability and Preference Management

Enabling employee self-service for submitting availability, time-off requests, and shift preferences, while enforcing scheduling constraints and rules.

Shift Swap, Bidding, and Call-In Rules

Configuring shift bidding, swap approvals, and on-call shift rules, allowing for flexible workforce management while maintaining accountability and coverage.

Schedule Analytics and Coverage Reporting

Building dashboards and reports to track coverage gaps, overtime utilization, employee scheduling conflicts, and compliance violations using Infor’s scheduling analytics tools.

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CUSTOMER STORIES

Below are examples of customers we have successfully partnered with to support their Infor HCM initiatives.

Infor GHR Implementation

Cancer Treatment Centers of America partnered with ROCKCREST to support their transition from Workday to Infor GHR (Recruiting, and Payroll systems on v11). Our Infor GHR expert provided critical analytical support during the implementation, ensuring a smooth migration. By addressing system setup, troubleshooting challenges, and aligning processes, ROCKCREST played a key role in enabling CTCA to successfully adopt their new Infor GHR platform, enhancing operational efficiency and streamlining HR and payroll functions.

Infor GHR Implementation

KLLM Transport Services, a trucking company with 1,500+ employees, partnered with ROCKCREST during their migration from AS400 Infinium to Infor GHR. Facing issues during the testing phase of GHR Core and Benefits, delaying go-live, our consultant provided technical expertise to troubleshoot and resolve integration challenges, including interfacing with United Healthcare. ROCKCREST’s hands-on support ensured progress in the implementation while setting the foundation for a smooth rollout of future modules, including Infor T&A, once Core HCM was stabilized.

Infor GHR Implementation

Enfragen, a renewable energy company with 600+ employees across the USA and Latin America, partnered with ROCKCREST to finalize their Infor GHR implementation. Our consultant provided hands-on support to complete the setup of Absence Management, Recruiting & Onboarding, Performance & Skills, Security, Benefits (self-service for US employees), and Budget Management modules. ROCKCREST’s expertise ensured the project reached the finish line efficiently, empowering Enfragen with a streamlined HR system tailored to their regional and functional needs.

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INFOR HCM CONSULTING SERVICES

INFOR CERTIFIED CONSULTANTS

INFOR GLOBAL HR®

Core GHR Configuration

Employee Record and Action Configuration

Global and Localized Compliance Configuration

Reporting and Infor BI Integration

Workforce Structure and Position Management

Eligibility and Group Assignment Rules

Workflow and Approval Setup

Integration with Infor Talent and Payroll Systems

CUSTOMER STORIES

Infor GHR Implementation

Infor GHR Implementation

Infor GHR Implementation

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