Samantha Sparks
Head of Customer Success
CUSTOMER SUCCESS
720 790 7000 x 516
Boulder, CO
Profile
I’m originally from Washington State, but after living all over the place, I finally moved to Colorado in 2023. I bring over a decade of experience in Customer Success, but my life outside of work is fueled by a mix of creativity and adventure. I love to travel the world, write poetry, play video games, and honestly, pick up a new hobby every week. I also train and compete in jiu-jitsu and love coaching the kids' classes. Passionate about advocacy, I am currently working toward a license and my master's in DEI fields. To balance it all out, my husband, our pack of rescue senior dogs, and I live in our own little peaceful oasis in the mountains of Evergreen, CO.
Responsibilities
As Head of Customer Success, I architect and execute the strategic framework that ensures our clients and consultants thrive. My focus is on building foundational roadmaps, designing smart retention strategies, and establishing the tracking systems needed to deliver maximum value. By collaborating closely with our executive team and across internal departments, I am dedicated to creating a seamless client experience that supports Rockcrest’s long-term scale and success.