Our HRIS experts helps hotels, restaurant groups, and resorts manage the staffing, scheduling, and compliance challenges that come with high turnover and multi location operations. We work with HR, operations, and payroll teams to configure your HRIS for seasonal hiring, complex shifts, and accurate payroll. The result is less administrative burden, smoother property operations, and more time to deliver exceptional guest experiences.
WHAT ARE YOUR OBJECTIVES?
Let us help you achieve your goals.
INCREASE HIRING SPEED FOR FRONT & BACK OF HOUSE ROLES
IMPROVE VISIBILITY INTO STAFFING LEVELS & LABOR COSTS
IMPROVE READINESS FOR SEASONAL & HIGH VOLUME ONBOARDING
STREAMLINE TIME & ATTENDANCE FOR HOURLY AND SHIFT-BASED TEAMS
OPTIMIZE SHIFT SCHEDULING ACROSS MULTIPLE DEPARTMENTS
SUPPORT FAST REHIRES & INTERNAL TRANSFERS
ENSURE ACCURATE TIP, SERVICE CHARGE, & DIFFERENTIAL PAY
FORECAST LABOR NEEDS FOR EVENTS, PEAK HOURS, & SEASONAL DEMAND
STANDARDIZE HR & PAYROLL WORKFLOWS ACROSS PROPERTIES
REDUCE OPERATIONAL DISRUPTION THROUGH CONSISTENT STAFFING
ROCKCREST guided us through the selection of a new HCM system, helping us evaluate platforms, clarify requirements, and choose the solution that fit our hospitality workforce. Their expertise made the entire selection process more confident and far less overwhelming.
- Marina Kelson, HR Director
CUSTOMER STORIES
Discover how we've successfully delivered effective solutions that add value for hospitality clients.
Docebo Optimization
Front Burner Brands, a food and beverage company with ~2,000 employees, partnered with ROCKCREST to optimize their Docebo LMS. Our consultant resolved system issues, streamlined employee reviews, and enhanced document-sharing capabilities. We integrated Docebo with mobile apps, physical training manuals, and QR codes to improve accessibility. Additionally, ROCKCREST provided tailored training and developed a comprehensive training manual, ensuring restaurant staff, managers, and corporate employees could maximize the platform for effective learning and development.
UKG Pro Optimization & Support
PCH Hotels & Resorts, with 1,700+ employees, engaged ROCKCREST to maximize their UKG Pro system, which had been underutilized since its 2016 implementation. Our consultant conducted a comprehensive system assessment, offering actionable recommendations to enhance BI capabilities, advanced reporting, and analytics dashboards. We streamlined processes within Recruiting, Onboarding, and Talent Management, going beyond basic job descriptions. Additionally, ROCKCREST provided guidance on Payroll, Benefits, and Performance Management, setting up PCH for an efficient migration to UKG Dimensions later in the year.
ADP Recruiting Manager Optimization
Extended Stay America, operating hotels across North America with 7,000+ employees, sought ROCKCREST’s expertise to optimize their ADP Recruiting Manager (RM) system. Our consultant collaborated with Talent Acquisition teams, resolving system issues and responding to user requests. We assessed the RM environment, implemented best practice improvements, and aligned enhancements with the broader ADP Vantage setup. Starting with 10 hours of support weekly, ROCKCREST provided scalable, targeted solutions to streamline recruiting operations and enhance system efficiency.
UKG Pro & Dimensions Implementation
Veggie Grill, a fast-food chain with 700 employees across 34 locations, turned to ROCKCREST for urgent support to finalize their UKG Pro and Dimensions implementation. Facing delays and configuration issues, our UKG Pro consultant worked to complete the setup for Core HCM, Payroll, Benefits, Recruiting, Onboarding, LMS, and Performance Management. Meanwhile, our UKG Dimensions consultant resolved complex shift configurations for multi-location scheduling and tested accruals and leave policies. ROCKCREST’s expertise helped Veggie Grill achieve a timely, effective go-live.
DISCOVER HOW ROCKCREST
CAN HELP YOU
Scheduled a call with us today.