UKG Dimensions SME Consultant
Logistics company with 2,000+ employees (approx 1,000 truck drivers).
Implemented UKG Pro & Dimensions last year and experiencing multiple issues in both systems.
Most important issues in Dimensions are:
Vacation Requests & Notifications - having issues getting the right notices to the right people (mainly employees requesting time off).
Accruals - PTO accrual balances are not calculating correctly.
Who can view vacation approvals - employees submit request for vacation to dispatch supervisor but dept managers can't see any of this information (who's working / who's not, who's requested PTO, etc.)
Some supervisors are not receiving these request notifications, and some are unable to approve vacation.
Time system calculating time worked incorrectly - currently system is calculating time worked from punch in to end of shift, doesn't take into consideration breaks. Need to re-configure to deduct breaks from total time worked.
Reporting - needs re-designing so reports are produced in the right format so managers can review information more clearly.
Reporting - currently unable to produce a report that shows who's working on which weeks.
Reporting - managers can't view report that shows hours worked by employees.
Telematics - Each truck carries a GPS device that monitors whereabouts and data of trucks (speed, offences, breaks, etc). Currently manually importing this data each week - client wants the data to import in real time.
UKG Kiosk - currently not using but would like to once they resolve above issues.
Integrations with Pro - Pro holds pay rate data, Dimensions holds location data - pay rates are sometimes dependent on location - client currently manually keying in pay rates into payroll - need integration that automates pay rates.
10-15 hours per week
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