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Navigating the Cloud: Resolving Post Go-Live Challenges in HRIS Implementation

By Hailey Panther

In 2007, when ROCKCREST was established, Software as a Service (SaaS) in the HR realm was still in its early stages. Most organizations were utilizing on-premise solutions such as PeopleSoft, SAP HCM, Kronos, or ADP. Since then, the landscape has undergone significant transformation, and the majority of organizations have transitioned to cloud-based solutions. ROCKCREST has played a pivotal role in facilitating this shift, assisting hundreds of organizations in adopting cloud-based systems such as Workday, UKG Pro, ADP Workforce Now, Ceridian Dayforce, Oracle HCM Cloud, SAP SuccessFactors, and others.

While the benefits of adopting cloud-based HRIS are numerous, it's crucial to shed light on the challenges that organizations often face post go-live. Understanding these issues is essential for mitigating risks, optimizing system performance, and ensuring a smooth HRIS journey.

Problematic Implementations: Causes and Effects

Problematic implementations can stem from inadequate planning, insufficient communication, or underestimating the complexity of the transition. When organizations fail to align their HRIS with their unique needs, it leads to inefficiencies, employee frustration, and a lack of confidence in the system.

An experienced HRIS Selection Consultant can ensure the organizations’ needs are assessed and documented while checking potential software has the capabilities to meet their needs. While an HRIS Project Manager with experience of implementing the selected HRIS can help ensure the implementation is smooth and the transition is successful.

Re-Configuration Realizations Post Go-Live

Sometimes, organizations realize post go-live that the HRIS system falls short of meeting their specific requirements. This realization prompts the need for re-configuration. The process can be time-consuming and costly, but it is essential for ensuring that the system aligns with evolving organizational needs. Hiring a Functional Consultant to assess the organization's needs and current system configuration, make recommendations and implement the improvements is highly recommended.

Post Go-Live System Optimization

Optimizing the system post go-live is not a one-time task. As organizations evolve, so do their HR processes. Regularly optimizing the HRIS system ensures that it continues to meet current needs, maximizes efficiency, and supports organizational growth. As above, a part time Assessment Consultant can recommend best practice optimization.

User Adoption and Training Needs

Poor user adoption often results from inadequate training or a lack of engagement with the new system. Ensuring that employees are well-trained and comfortable using the HRIS is crucial for realizing the full potential of the technology. A dedicated HRIS Trainer can help with any user training needs.

Complex Reporting Needs and System Limitations

Organizations may find that their HRIS system lacks the flexibility to generate complex or organization-specific reports. This limitation can hinder decision-making processes. To address this, organizations may need to invest in additional reporting tools or work closely with an HRIS Analytics Consultant to develop custom solutions.

Integration Maintenance Challenges

Integrating the HRIS system with other organizational tools is a common necessity. However, maintaining these integrations can become a challenge over time. An Integrations Consultant can manage changes in APIs, updates to integrated systems, or shifts in organizational structure can impact the effectiveness of these integrations, requiring continuous attention and maintenance.

Data Extraction Challenges and System Migration

If an organization decides to migrate to a different HRIS system, extracting data from the current system can be a daunting task. Data Conversion Consultants ensure a smooth transition without data loss or corruption requires meticulous planning, data mapping, and execution.

Vendor-Induced Changes Requiring User Training

Software vendors regularly release updates to improve functionality and security. However, these updates may introduce changes that necessitate additional user training. Failing to educate users about these modifications can lead to confusion and a decline in system efficiency.

While the shift to a cloud-based HRIS system offers organizations unparalleled benefits, understanding and addressing the challenges is critical. Through proactive planning, continuous optimization, and a commitment to user training, organizations can unlock the full potential of their HRIS investment.

If your organization is planning an HRIS implementation, or is experiencing any of the above post go-live issues and is considering engaging an HRIS Consultant to assist them, please email me directly to schedule an introductory call.

Hailey Panther

Senior Recruiter


720.790.7000 x503


We provide consultants for all of the most widely used HRIS systems.


To learn more about how ROCKCREST can support your HRIS post go-live please complete the below form or reach out to Hailey directly.

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