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ROCKCREST

Application Support Analysts

Application Support Analysts play a vital role in ensuring the smooth operation and user satisfaction of newly developed or evolving applications. They diagnose and resolve technical issues, provide deployment support, and perform routine maintenance tasks to keep applications running smoothly. These analysts also assist users with application functionalities, conduct training sessions, and create comprehensive documentation. By closely collaborating with development and QA teams, they help escalate and resolve issues requiring code changes, participate in testing new features, and support continuous improvement of applications.

Utilizing methodologies such as ITIL, Agile, and DevOps, Application Support Analysts maintain structured and efficient support processes. They employ tools like JIRA, ServiceNow, Nagios, New Relic, Jenkins, GitLab CI/CD, TeamViewer, and Slack to manage support tickets, monitor performance, facilitate remote support, and automate deployment processes. Key skills for this role include technical proficiency, problem-solving, effective communication, customer service, and analytical abilities. These competencies enable them to ensure applications run effectively, meet user needs, and maintain high standards of performance and reliability throughout the development lifecycle.

LEARN MORE

Complete the below form to schedule a 15-20 minute, no obligation call with one of our specialist recruiters. We can discuss your objectives and hiring needs, available consultants and rates. We can also answer any questions regarding our processes, market experience and how we can best support you. We look forward to working with you.

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